Now Offering Video Telehealth Appointments!
Due to COVID-19 concerns, an in-office visit with us today could be very challenging for you, and in many cases, not feasible. We are committed to being there for you during this time, and we are proud to announce that we are now seeing patients for essential or emergent eye care via our Telehealth platform.
Telehealth complies with the Health Insurance Portability and Accountability Act and allows our office to tend to your eye care needs without the need for an in-office visit, and without potentially exposing anyone to COVID-19.
And You May Have Some Questions Like These
Q: What is a Telehealth consultation & how much is It?
The fee for the visit is only $59. This is a private, secure, HIPAA-compliant and easy to use virtual visit—from the comfort of your own home—with your eye doctor.
Q. What is EyeCareLive?
EyeCareLive is the App we are using for this telemedicine service. It is focused primarily on the eye and vision care. Our network of US-based, licensed doctors provide eye and vision care for conditions which can be diagnosed and treated remotely. Our Doctors use EyeCareLive and are well trained and experienced in treating conditions of the eye. If our doctors determine that your condition(s) requires immediate in-person treatment or follow up, they will refer you when possible to an eye care provider in your geographic area or an emergency/urgent care center if necessary.
Q. What can I use TeleHealth (EyeCareLive) for?
You can consult our doctors for common eye conditions such as eye allergies, infections, swelling, dry eyes, systemic conditions that may affect the eyes, etc. You may also use EyeCareLive for follow up appointments or to connect with your doctor about ongoing issues and treatment. EyeCareLive is not designed for emergency care.
Silicon Valley Eye Physicians is part of the EyeCareLive is a network of US-based, licensed Optometrist and Ophthalmologists and uses their App to give you more options when booking an appointment.
Q: How do I request a Telehealth consultation?
Go to https://doctors.eyecarelive.com/patient/
- If you are a new user, please register.
- If you are a returning user, you can login as usual.
- Email us if you are having any difficulty at firstname.lastname@example.org
Q: What are we unable to do via Telehealth?
We are unable to:
- Conduct a routine eye exam
- Perform a contact lens fitting
Q: What happens after I request a Telehealth consultation?
We will reach out to you directly to learn more about your condition and determine if a Telehealth consultation is the right step. If it is the right step, we will collect your insurance and payment information, and then set up the date and time of your Telehealth consultation.
Q: How does the Telehealth technology work?
A smartphone with a camera is required for your consultation with us. Smartphones are now capable of very high-resolution cameras that are adequate for taking quality pictures and videos that doctors can use to diagnose most of the conditions.
Q: What is essential or emergent eye care?
Emergent or essential eye care deals with eye emergencies and other urgent eye issues such as:
- Eye infection, blurred vision, loss of vision, itching eyes, red eye, pink eye, scratched eye, stye and irritation
- Follow up visits for contact lens, dry eye, post-op and more
- Remote monitoring of conditions
Q. Can I follow-up with Telehealth if my condition doesn’t improve?
After your visit with us via EyeCareLive, your doctor may follow-up with you through the app to ensure you are following the recommended treatment plan and are taking all prescribed medication. If your condition doesn’t improve, you may notify your doctor through the app and they will be in touch with you for further evaluation.
Q. Can I get prescriptions or a prescription refill?
Our doctors have the ability to call a prescription into your preferred pharmacy or refill your current medications as needed. Fees may apply.
Q. What if my conditions can’t be treated remotely?
Your doctor will make the best effort possible to diagnose your eye condition and provide treatment options. If your condition cannot be thoroughly diagnosed on a video call, they may ask to see you in the office or refer you to an eye doctor in your area for an in-person visit. If our doctors feel emergency care is necessary, you will be referred to an ER or doctor who specializes in care for your specific condition. In either case, your doctor may follow up with you after your visit.
Is my personal, health, and credit card information secure through the app?
Q. Why am I being asked to pay for this remote visit when I have insurance ?
EyeCareLive is not contracted with insurance panels. The fee of $59 is much less than most Urgent Care/ ER visit copays.